Return and Refund

Return & Refund Policy

Every item in our store comes with a 100% satisfaction guarantee. If you are not completely satisfied with your order within 30 days of its arrival, we'll refund your money (less shipping & handling charges and/or expenses) or exchange it for another item. Simply contact customer service through our customer service page for return authorization. If we made a mistake on your order, your return surface shipping will be reimbursed.  For your protection, please insure the package for its full value. COD's are not accepted.

Shipping Policy

We only ship to the continental USA.  When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. The map below will give you a transit time estimate. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

NorChill Coolers and Drinkware Covered Area